Our Support Service
We offer a powerful DNN support solution to sustain your enterprise which is facilitated by the world’s leading multi-channel help desk software and utilised by some of the largest blue chip organisations in the world. With feedback and rating options, we are always working hard to improve our personalised offering to meet our clients’ demands. Cantarus can deliver a premium customer experience through multiple support channels, ensuring you can contact us when you need us the most, using the channel you find most convenient.
Our DNN support channels include:
ONLINE HELP DESK: The simplest method of reporting an issue, our online help desk provides an easy-to-use user interface, which makes raising tickets stress-free. Work is easy to track and trace with a clear display of progress; users can see their tickets are sent to the entire support team rather than one specific user which ensures that the ticket is dealt with as quickly as possible.
SUPPORT HOTLINE: For urgent queries or where you may need step-by-step guidance, our engineers are on the other end of the line to assist you.
INTEGRATED EMAIL SUPPORT: allowing our team to import support emails and tickets from all channels, the collaborative inbox allows us to track all emails sent to our support teams and log them against your business account.
For more information on our support services and the service level options available to you, contact us on +44 (0)161 813 1300