Customer Success Consultant

Join the delivery team of a top ten independent Manchester digital agency today.

 

Stefan

Our Application Process

Click on the button to submit an application today.


As a Customer Success Consultant, your role will be to bridge the gap between the clients and technical teams. Using strong communications skills, you will be liaising with project stakeholders to gather and translate project requirements for our development team and organise and execute project sprints using our project management software.

In addition to day-to-day project management, some of the role incorporates various degrees of Account Management activities with our 90+ customers.

Our ideal candidate will be able to adapt to an ever-evolving working environment and be ready to take ownership of the role – shaping it to match your skillset and pushing yourself to learn more every day.


Your Role

  • Helping to execute the delivery of medium to large size projects using an Agile-based delivery methodology,
  • Speaking to various project stakeholders, both internal and external, to help elicit project requirements,
  • Use our Jira-based project management software to translate and input project requirements for our development team to execute on,
  • Act as the Scrum master for some of our client projects,
  • Manage project resourcing and organising various small project delivery teams,
  • Have a high-level understanding of technology and the process we undertake to deliver our web and mobile app projects,
  • Act as the client’s advocate within the business, executing several Account Management activities and regular calls/meetings with our Key Accounts.


Desirable Skills & Previous Experience

  • 1+ years’ previous experience in a similar role,
  • Previous account management experience,
  • Knowledge of software and software delivery methodologies,
  • Ability to adapt to a fast-paced, continually evolving working environment,
  • Excellent communication and management skills,
  • Rapport building,
  • Excellent command of both written and verbal English,
  • Self-motivated and delivery focussed,
  • Knowledge of Agile project management and associated tools (e.g. Jira or Trello) is desirable.


Salary

Competitive & negotiable based on experience.


Download Job Specification

You can download the above job specification from here.

 

Stefan

Our Application Process

Click on the button to submit an application today.