Long-term success is the lynchpin of every customer relationship at Cantarus. We’ve invested heavily in equipping our clients with the ability to continually evolve their digital solutions over time, alongside providing world-class support services.
Our Customer Success Team provides SLA-backed business as usual support, alongside proactive account management that sees our customers’ solutions continuous evolution long after go-live.
"The Cantarus team were brilliant from start to finish – they're easily the most flexible, diligent, competent and creative agency I’ve worked with...""
Greg Whittaker, Marketing Manager, BVCA
Our dedicated team is tasked solely with servicing our existing client base post initial go-live. The team is made up of a blend of experienced Customer Success Support Engineers, Developers and Consultants, who are all focussed on providing exceptional levels of support to our extensive client base.
We use the Net Promoter Score to monitor customer satisfaction levels over time, and we’re proud to say that we’ve consistently maintained an extremely high score – currently considered ‘world-class’.
Our latest NPS score is a whopping +83!