Long-term success is just another reason our clients are happy to recommend us. In digital, the only constant is change - that's why we created the Timebank support model which ensures our industry-leading solutions continually evolve and improve.
Our Customer Success team work around the clock to ensure that our clients' digital solutions are in top condition every second of the day. We understand that go-live is just day 1, and for that reason we provide outstanding day-to-day support and guidance for a large number of clients.
We're extremely proud to continually enhance our clients' digital solutions - that's why we created the Timebank model. But not all support is made equal, and if your palms get sweaty remembering encounters with lacklustre help-desks, we're here to reassure you - Timebank is a different breed.
We run a customer satisfaction survey twice a year to keep us on our toes. We use the Net Promoter Score to gauge overall satisfaction - in brief, the score asks respondents to rate us between 0 and 10, where 9 and 10 mean you would promote us, 7 and 8 are neutral, and the rest are detractors. It's an aggressive metric that amplifies dissatisfaction and we use it because it ensures we're always aiming for the best.
Our latest NPS score is a whopping +83!