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Customer Success

Going beyond traditional support models, our Timebank solution ensures that digital solutions thrive rather than just survive.

Long-term success is the lynchpin of every customer relationship at Cantarus. We’ve invested heavily in equipping our clients with the ability to continually evolve their digital solutions over time, alongside providing world-class support services.
 

Our Customer Success Team provides SLA-backed business as usual support, alongside proactive account management that sees our customers’ solutions continuous evolution long after go-live.
 

"The Cantarus team were brilliant from start to finish – they're easily the most flexible, diligent, competent and creative agency I’ve worked with...""

Greg Whittaker, Marketing Manager, BVCA


Industry-leading Support

Our dedicated team is tasked solely with servicing our existing client base post initial go-live. The team is made up of a blend of experienced Customer Success Support Engineers, Developers and Consultants, who are all focussed on providing exceptional levels of support to our extensive client base.
 

We use the Net Promoter Score to monitor customer satisfaction levels over time, and we’re proud to say that we’ve consistently maintained an extremely high score – currently considered ‘world-class’.

Our latest NPS score is a whopping +83!

 

 

Excellent Net Promoter Score of +83

 

 

 

Timebank Support

We created the Timebank Support model to provide the most efficient level of support to our clients. Rather than charge an arbitrary amount for 'unlimited support', our clients purchase a pre-agreed amount of time each month that is then deposited in the Timebank to be used for any operational support enquiries. Any unused Timebank deposits will roll over to the next month (for up to three months).

Clients receive weekly reports regarding their Timebank consumption and will be immediately notified if their Timebank deposit drops to certain thresholds. Timebank Support can be used for the complete range of Cantarus professional services including development, creative design, infrastructure and strategic consultancy.

Unlike traditional customer support models where the client demand can easily exceed the supply of support available, Timebank ensures that there will always be expert developers on hand throughout the day.

 

 

Eugene

How can we help?

Contact our Customer Success Manager Eugene Varghin to discuss how we can help your long-term success.

 


A Handful of Success

Here are some of our valued clients that work with our Customer Success team to drive continuous digital excellence.