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Our Success is our Customers' Success

Going beyond traditional support models, our Timebank solution ensures that digital solutions thrive rather than just survive.

Long-term success is just another reason our clients are happy to recommend us. In digital, the only constant is change - that's why we created the Timebank support model which ensures our industry-leading solutions continually evolve and improve.

Our Customer Success team work around the clock to ensure that our clients' digital solutions are in top condition every second of the day. We understand that go-live is just day 1, and for that reason we provide outstanding day-to-day support and guidance for a large number of clients.

Industry-leading Support

We're extremely proud to continually enhance our clients' digital solutions - that's why we created the Timebank model. But not all support is made equal, and if your palms get sweaty remembering encounters with lacklustre help-desks, we're here to reassure you - Timebank is a different breed.

We run a customer satisfaction survey twice a year to keep us on our toes. We use the Net Promoter Score to gauge overall satisfaction - in brief, the score asks respondents to rate us between 0 and 10, where 9 and 10 mean you would promote us, 7 and 8 are neutral, and the rest are detractors. It's an aggressive metric that amplifies dissatisfaction and we use it because it ensures we're always aiming for the best.

Our latest NPS score is a whopping +83!



Excellent Net Promoter Score of +83




Timebank Support

We have created the Timebank Support model to provide the most efficient level of support to our clients. Rather than charge an arbitrary amount for 'unlimited support', our clients purchase a pre-agreed amount of time each month that is then deposited in the Timebank to be used for any operational support enquiries. Any unused Timebank deposits will roll over to the next month (for up to three months).

For example, at the start of May client X can purchase three days of Timebank support. If the Cantarus support team then provide two and a half days worth of support during the month of May, half a day will still be available at the beginning of June.

Clients receive weekly reports regarding their Timebank consumption and will be immediately notified if their Timebank deposit drops to certain thresholds.

Timebank Support can be used for the complete range of Cantarus professional services including development, creative design, infrastructure and strategic consultancy.

Unlike traditional customer support models where the client demand can easily exceed the supply of support available, Timebank ensures that there will always be expert developers on hand throughout the day.




Talk to Eugene, our Customer Success Manager

Let's discuss long-term success.


A Handful of Success

Here are some of our valued clients that work with our Customer Success team to drive continuous digital excellence.