We think our work speaks for itself when it comes to customer success. We bring bright, passionate people with personality to work with your people as one team.
Through our many years’ industry experience across many sectors and verticals, we’ve created and refined our own working process – Cantarus Sphere. Based on the Agile methodology, our process allows us to deliver outstanding results in a predictable, repeatable manner.
The Sphere principles are as follows:
- Engage with our clients on a continuous basis,
- Deliver value as early as possible, then refine,
- Centre every decision on our users and their experience,
- Maintain strategic thinking at every level,
- Simplicity over complexity.
Combined with the industry-proven Agile project methodology, our working process ensures that our digital partnerships continually flourish and deliver exceptional results even within constrained timeframes, in an extremely efficient manner.
Learn About Our Process
Our clients are our partners. We believe that close working relationships drive quality, honesty, and integrity throughout both the initial project lifecycle, and long into the future. We encourage open communication between members of both organisations, and continually invest in these relationships to guarantee digital success.
We created the Timebank Support model to provide the most efficient level of support for our clients.
The Timebank model allows a client to purchase a set amount of time per month, which they can then use for any operational support enquiries as well as access to top-tier talent across our entire Professional Services team. Learn more about our Customer Success Support Team.
Our clients are extremely happy with us, months and even years into their engagement with us. Our latest Net Promoter Score is an Excellent +83 – nearly three times higher than the average for the software industry!