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Social Media Marketing: The Do’s and The Absolutely Don’ts

June 2020 4 min read
The do's and don'ts of social media marketing for businesses as told by Cantarus

Social media is one of the most exciting, ever-changing aspects of digital marketing.

Every day there’s an update, upcoming trend or a new social app that you just have to download. If social media is used by businesses effectively, it has heaps of potential in terms of lead generation and driving traffic. Social media is an incredibly powerful tool, not only because it builds credibility and a reputation for your brand, but it also enables you to interact on a more personal level with clients and customers.

In 2020, over 3.6 billion people were using social media worldwide, a number projected to increase to almost 4.41 billion in 2025. Social media has endless possibilities – and keeping on top of it is vital as a marketer. But just how do you do that?

We’ve compiled a list of suggestions of the do’s and absolutely don'ts of social media marketing (this isn't gospel, simply trial and error!).

Social media marketing tips and tricks - Facebook and Twitter GIF

The Do’s

Implement a social media strategy. This has to be step one for any form of marketing. You need a plan of how you’re going to use social channels for your business. Poor Planning = Poor Results.

Repurpose your content. Don’t keep spitting out the same stuff. Think about it from your followers' perspective: would you engage with companies who post the same stories every day? Repurposing content is a creative way of reposting if you do want to revisit something – just change the content, use a different graphic and make it stand out.

Interaction is key. The clue is in the name – social media – so be friendly and engage with your followers.

Go heavy on the media. According to HubSpot, posts with video content have 48% more views. Twitter identified that tweets with images get an average 35% boost in retweets, and social strategist Jeff Bullas reported that Facebook posts with images receive an average 37% increase in overall engagement compared to 27% for just text posts. Use GIFs and other infographics for better engagement.

Wait, why am I using social media again? Remember your goals and stick to them, but make sure they’re realistic and achievable. You’re probably not going to gain 1 million new followers overnight, but you might be able to increase your current following significantly by the end of the year if you strategise.

Innovation is everything. Try out new things and experiment. Social media is meant to be fun!

Consider automation. Ahh, anything to make our lives a little easier. Tools like TweetDeck are great because you don’t have to worry about missing that important breakfast meeting as you need to tweet the latest news article – you can just schedule the post so you know it’s out there without you having to lift a finger or miss out on that almond croissant.

You get out what you put in. Share interesting, relevant content. Want to tag the restaurant your team went to for your team bonding lunch? Go for it! Tagging other businesses shows you’re supportive, but it also gets your own brand name out there and hopefully they’ll share your post too.

Know your brand. Are you a digital agency with a young tone of voice? Or are you marketing for a law firm? The industry you’re in needs to be reflected in your tone. Have a brand persona and stick to it.

Also, know your audience. Your audience is crucial to success. You need to know them, understand them, and most importantly offer them value, otherwise they’re going to hit that unfollow button faster than you can say Tik Tok.

Think before you speak tweet. Don’t post anything controversial or unprofessional. You don’t want any uninvited crisis management.

But be real. Show your followers the true you behind the logo and, although it is oh-so cliché, be original. Social media is one absolutely colossal competition, so you need to make sure you stand out from the crowd.

The Absolutely Dont’s

Be a robot. Be relaxed, but informative. AI may be the in-thing, but a robotic social profile is unnatural and you want to come across as human. Any old software can compose a stiff, meaningless post, so it’s really up to you as a social-savvy marketer to give it some life.

Let your account flatline. Keep your profile updated or don’t bother having one. It’s tempting to try every new social platform that crops up, but if it’s not working for your business, it’s best to get rid.

Be too sales-y. Sure, you need to be a little bit sales-y. But keep it to a minimum otherwise it’s annoying and off-putting. You don’t want your entire social presence to be an online shop.

One size definitely doesn’t fit all. No two social channels are the same. LinkedIn is typically seen as a more professional platform for sharing business insights and news articles, where people tend to be on their best behaviour (as their career literally depends on it), whereas Twitter can be more casual and fun, and Instagram and TikTok are great for brand awareness. Ensure you plan relevant content for each platform.

Be too needy or spam. “Retweet me ASAP!” “Give us a follow and we’ll follow back within 5 minutes!!”

Unless you’re offering a free trip to New York in return for a follow, don’t do it. It looks desperate.

Respond to trolls. It ain’t worth your time. But also note that it’s important you don’t delete any general negative comments. Acknowledging genuine issues shows your company is proactive when it comes to resolving problems.

Post without proofreading/spellcheck. It looks unprofessional and lazy.

It can be difficult to get a grip on social media etiquette, especially as it changes pretty much daily – but if you try out these tips in your own social media marketing plan, we believe you’ll boost your online presence.

Is there anything you would add to our list?

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Written by Tabby Duff Social Media Extraordinaire/Addict

The views expressed in this article are solely those of the author unless explicitly stated. Unless of course, the article made you laugh, in which case, all credit should be directed towards our marketing department.