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Android Email Client Will Not Connect To Exchange 2013

August 2013 1 min read

antarus recently upgraded its hosted email service - TeamEnable Email - to Microsoft Exchange 2013.  Whilst there were a few challenges along the way the biggest problem was experienced by my co-owner Darrin Addams and I in that, unlike the rest of the Cantarus team and our hosted email clients, we could not get our Android smartphones (Samsung Galaxy S2) to synchronise with the Exchange 2013 email server.

Whilst the smartphones would connect to Exchange 2013, email, contacts, calendar and other items were not synchronised.  All we saw in the default Android email client was the rotating circle indicating something was in progress, but the synchronisation never progressed beyond that point.

After trying many fixes, mainly focussed on the phones themselves, we eventually found the cause to be related to the security configuration of our user objects in Active Directory (AD).  Why all the other user objects were OK we're still not sure, but given we were the first users created in AD I can only assume something changed with subsequent users!

So, here's the fix:

  1. Login to your Domain Controller (DC).
  2. Start the Active Directory Users And Computers management console from Start > Administrative Tools > Active Directory Users And Computers.
  3. Navigate through the domain Organisational Units (OU) to find the User object.
  4. Right-click the User object and select Properties.
  5. Select the Security tab.
  6. Click the Advanced button.
  7. Check the Include Inheritable Permissions From This Object's Parent checkbox.
  8. Click OK.
  9. Click OK.
  10. Restart your Android smartphone and you should now be able to synchronise with Microsoft Exchange 2013.

If you've found this article to be of assistance or have any additions or corrections, please let us know on 

Written by Cantarus

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