WHSmith’s outdated intranet solution was negatively impacting workplace productivity. The lack of advanced search functionality and the additional stability issues faced rendered the site unusable at times. We wanted to encompass a new design that was a nod to the original platform but minimised any disruption during the transition period. It was key that we retained existing functionality while making the platform accessible for all.

Our main priority was to completely revamp the search system, transforming it from something fairly basic into a fully functioning content-sharing platform. We developed a fully integrated search that seamlessly draws data from multiple locations, including all of WHSmith’s legacy IT systems and directories. The new search is a now one-stop-shop where users can find anything they require, massively impacting the whole operational efficiency.

With all of the site’s content migrated and indexed, WHSmith now has a highly organised sitewide taxonomy that provides a solid platform for any future content additions. We also built a user management system that allows store managers to manage user privileges and permissions for certain applications, and discreetly handle any unsuitable content.

With a more modern responsive design, the platform can be accessed via smartphone, tablet and till screens as well as desktop, with some resources available out-of-office, on-the-go. This more dynamic way of working has immensely improved productivity.