Client Support
Support. Scale. Optimise.
Your platform’s success doesn’t stop at launch – and neither does our partnership. At Cantarus, we build lasting relationships that support, evolve and continually improve your digital experience.
Support. Scale. Optimise.
Your platform’s success doesn’t stop at launch – and neither does our partnership. At Cantarus, we build lasting relationships that support, evolve and continually improve your digital experience.
We equip our clients with the ability to continually evolve their digital solutions over time through providing world-class support services.
We offer three core engagement models – Timebank, Timeblock and Continuous Improvement – each designed to keep your platform moving forward in a way that fits your goals, pace and ambition.
These models can be used individually or combined into a personalised roadmap for long-term success. Based on client feedback, we often recommend a tailored blend of all three, bringing together technical reliability, Agile development and expert-led optimisation.
A recent ThoughtWorks study found that only 46% of transformation initiatives were part of a continuous improvement effort. Those that were saw significantly higher success rates. Crucially, 81% of businesses reported that a trusted partner’s expertise mattered more than the technology itself.
For us, collaboration is as important as capability. We provide a partner who helps you adopt an evolutionary mindset, bridge internal gaps and build a digital foundation ready for the future.
Always-on support. Dedicated resource. Platform peace of mind.
Timebank is our SLA-backed support model, designed to safeguard platform performance, user experience, and security, giving you confidence that your digital solutions are always in safe hands.
You’ll gain access to a dedicated pool of Client Success professionals – support engineers, developers, data analysts, and consultants – solely focused on servicing our existing clients. This team provides the expertise and responsiveness you need without adding internal technical resource.
What's more, unused Timebank can be rolled over, giving you more flexibility in how you use your support.
Flexible engagement. Strategic execution. Long-term growth.
Timeblock is the most flexible and cost-effective way to work with Cantarus on larger projects, digital transformation initiatives, or strategic consultancy – going beyond the scope of everyday support covered by Timebank.
With Timeblock, clients purchase a pre-agreed amount of days that can be drawn down across our entire service portfolio, from UX and design to development, integrations, analytics, and digital strategy. You’ll have access to our full team, from developers to senior strategists, with the option to extend your Timeblock indefinitely by topping up before expiry.
Any Timeblock over 10 effort days is uplifted with Bonus Days free of charge. For multi-year agreements, we double the amount of bonus days provided making Timeblock our most scalable and cost-effective model for long-term digital success.
Data-led evolution for long-term success.
Your digital platform is a living thing. It needs to be listened to, nurtured, and cared for so it can stay healthy and develop properly. You can’t improve what you don’t measure – which is why our Continuous Improvement (CI) programme blends data, behavioural insight, and expert consultancy to evolve your platform over time.
With CI, you’ll have access to a curated team of specialists spanning UX, analytics, content, performance, and accessibility. Together, we’ll unlock opportunities, implement meaningful change, and ensure every improvement is aligned with your wider goals.
Use CI when you want to:
A successful CI approach isn’t just about adjusting short-term tactics – it’s about adopting an evolutionary mindset. With our help, your teams gain the tools and confidence to sustain progress far beyond launch. Learn more about our Continuous Improvement programme.
Most organisations find their greatest success when all three support models are part of a structured programme. It’s not about choosing one over the others – it’s about building the right foundation for now, with flexibility to scale as your needs inevitably evolve.
However you begin your journey, we’ll help you shape a tailored roadmap that evolves into a fully integrated model – bringing together platform protection, Agile development, and evidence-led transformation.
Cantarus has been a great support to BigHand as we evolve our digital efforts. Together, we have transformed the website from what it was, into an outstanding Umbraco solution that continues to improve and add value. From the start, Cantarus’ delivery teams have been friendly and professional. We needed a partner that could help us realise our digital strategy and in Cantarus we have found just that.
Contact us to see how Timebank, Timeblock, and Continuous Improvement can drive lasting results for your digital platforms.