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Cantarus Achieves Good Net Promoter Score

November 2017 1 min read

Cantarus is proud to announce that it has received a +48 Net Promoter Score (NPS) in its most recent survey from existing clients.

Customer Success Manager Mubin al-Haddad commented “We are pleased to have scored so highly on the survey and we look forward to improving our score even further by the next time the survey is rolled out in Summer 2018.”

NPS is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company's products or services to others. It is used to gauge the customer's overall satisfaction with a company's product or service and the customer's loyalty to the brand.

The score is based on a response to the question “How likely are you to recommend Cantarus to a friend or colleague?”, with the answer being given on a scale of 1-10 – 1 being extremely unlikely and 10 being extremely likely. Respondents who give a score of 9 -10 are categorised as “Promoters”, 7-8 as “Passives” and 0-6 as “Detractors”. NPS is then calculated subtracting the percentage of customers who are Detractors from the percentage of customers who are Promoters.

Cantarus conducts regular surveys to all its supported clients to measure the quality of the service delivered by Cantarus.

For more information on our Customer Success Team, please click here.

Written by Cantarus