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Cantarus Receives 'Excellent' Net Promoter Score in Customer Success Satisfaction Survey

April 2018 2 min read

Cantarus is delighted to announce that it has received a +60 Net Promoter Score (NPS) in a recent survey of existing clients.

Customer Success Manager, Eugene Varghin said:
 “We would like to say a big thank you to everyone who took the time to complete our recent Customer Success satisfaction survey; we were delighted with both the number of responses and the overall level of satisfaction with the Cantarus service.”

NPS is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company's products or services to others. It is used to gauge the customer's overall satisfaction with a company's product or service and the customer's loyalty to the brand.

The score is based on a response to the question “How likely are you to recommend Cantarus to a friend or colleague?”, with the answer being given on a scale of 1-10 – 1 being extremely unlikely and 10 being extremely likely. Respondents who give a score of 9 -10 are categorised as “Promoters”, 7-8 as “Passives” and 0-6 as “Detractors”. NPS is then calculated subtracting the percentage of customers who are Detractors from the percentage of customers who are Promoters.

Eugene added:

"We see great value in conducting the survey, it allows us to see areas of strength, and also where we could improve. Although we received an ‘excellent’ NPS of 60, we will continue to improve our customer success offering to provide you, the client, with the greatest possible level of service."

Cantarus conducts regular surveys to all its supported clients to measure the quality of the service delivered by Cantarus.

Find out more information about the Customer Success Team.

Written by Cantarus