Certifications and accreditations are key indicators of an agency’s quality. Some credentials even have different tiers to consider. For example, we’re Cyber Essentials Plus certified - our security systems have been assessed by a 3rd party and certified by Crest to ensure we’re providing top levels of security and protection to our own and our customers’ data. You can see all our partnerships and accreditations here.
3. Are you on any digital agency directories?
See if the agency sits on any popular digital agency directories such as the Recommended Agency Register. Here you’ll find a list of digital agencies across the UK and how clients rated them across various services such as UX or Web Design.
4. How will you work with us?
Communication really is key, so you’ll want to find out how the agency plans to keep in touch throughout the project. What does the discovery phase look like? How regular will your catch-up calls be? Who will be your main point of contact in case of emergencies?
See if the agency has a dedicated support team who will be able to look after you so you can carry on with your day-to-day job without worrying about what’s going on behind the scenes.
5. Have you won or been highly commended for any industry awards?
Winning or being highly commended for industry-recognised awards is usually a good sign that the agency produces top-quality work. Most agencies will list award wins on their website or via news articles, so this is something to consider before you select an agency for the job.
6. What are your core values and company culture like?
Ultimately, you’ll want to choose an agency with which you can form a long-term partnership – you’ll want to work with people you can get along with!
Find out what the general agency culture is like, learn more about the people who work there, note how they respond to your queries, and see if their core values align with yours. It’s essential to work with an agency that values the same things and runs similarly to yourself to avoid any disagreements later down the road!
Also, be sure to check out an agency’s Glassdoor rating – happy, motivated staff are much more likely to produce world-class outcomes for their clients.
A great relationship with your agency is the key to long-term success.