A Day in the Life of a Client Success Support Engineer at Cantarus

In a series of blogs about what life at Cantarus is like, we had a chat with our Client Success Support Engineer, Jenny, to find out what she gets up to in her day-to-day role at the agency.

Talk to us about your background and how you got into your current role…

I’m a Chemistry & Maths graduate from UCL, so before getting into the role I actually had minimal programming experience! I joined the Developer Conversion course at Cantarus which involved training from the start, so I was able to learn to program on the job and find out all about the various technologies we utilise.

What attracted you to work at Cantarus?

The first thing I was drawn to was that there’s such a friendly atmosphere at the agency. There are plenty of opportunities to grow and learn new skills, including training toward becoming a developer. There are so many career paths you can go down!

The office location being in the centre of Manchester is a huge bonus, and I also thoroughly enjoy the weekly 5-a-side football!

What does a typical working day/week look like for you?

We have a hybrid working model at Cantarus, so I go into the office a few days a week. I’ll typically have 1 or 2 meetings a day, and it’s been so nice to have some of this face-to-face again. My day-to-day usually consists of answering important client calls and responding to any tickets we’ve received, as well as working on some smaller projects raised by clients.  

What skills would you say are most important for the role of Client Success Support Engineer?

Problem-solving skills and the ability to pick things up quickly – the issues we work on can be so varied, so I’d say these are absolutely essential! Every day is so different, sometimes we can get a task we’ve not seen before that we need to jump on – that’s what makes the job so interesting!

Good communication skills are also important, as I spend a lot of time communicating with clients and helping or getting help from the rest of the team.

What have you recently been working on? Is there anything that you are most proud of or excited about?

I’ve recently been working on upgrading Umbraco websites as a few have been built on Umbraco 7 which reaches its end of life next year. I also did a project recently in which I built my first React module for a client from start to finish all by myself which I’m very proud of. 

What’s the best bit about your job?

I’m constantly learning new things which is so exciting! I also love the feeling of solving a complex problem and being able to satisfy the client with the work I’ve produced.

And finally, what’s the best piece of advice you have for anyone looking to get into a similar role?

Don’t be worried about not knowing everything! You learn so much from just doing the job. There’s such a variety of tasks to get stuck into, and everyone will be super helpful, so don’t be afraid to ask for help when you need it.