James joins the team after 10 years at the Institute of Directors (IoD), latterly serving as Head of Membership Experience, where his role was focused on defining and delivering a personalised, relevant service to their 25,000 members.
As well as managing the IoD’s key commercial partnerships, its membership team, and its back-office operations, James played a pivotal role in the design, development, implementation and delivery of the IoD’s digitally enabled membership proposition, IoD Advance.
James has worked across a wide range of sectors over the last 15 years, including legal, banking, hospitality and membership, and brings with him a wealth of experience across digital transformation, membership experience curation, product development and commercial strategy.
The Cantarus team is delighted to welcome James to the company.
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James is a very welcome and strategically important addition to our team. He joins our principal consultants Mark Eichler and Nick David, and our 50+ digital experts, bringing extensive experience working at membership bodies, putting us in a prime position to deliver optimal value via a uniquely broad and deep knowledge of the membership and associations sector.