Don’t just state 'other skills as defined' - take the time to list the things that the person may be required to do. Great community managers love running their communities – if there are any surprise unrelated tasks, you’ll find yourself hiring for the position again before you know it. The community manager market is too hot for talent to stick with a middling fit!
Your ideal candidate should have some experience as the platform runner of the community product you’re using. Obviously, having some familiarity with the platform is going to be valuable, but not as much as if the candidate has been an active admin for community management within an online community platform.
Think about the skills required 🧑💻
For some organisations, having a 100% time-committed community manager might not be possible due to budget constraints.
Previous experience running an online community is the key skill.
Past success should be expressed in metrics showing community growth and goal achievement. While comfort with data and technology is important, the softer skills around relationship building and management are much more valuable in the everyday management of an online community. Skills for running and building websites, such as coding, are much less valuable. Although these may be useful in setting up and styling your platform, they won’t help a community manager in building engagement day-to-day. If you are looking for the right person to recruit for the role internally, look for someone with a high emotional IQ who loves solving problems and helping.
Competition is fierce
In today’s competitive hiring climate, it can be hard to find good people. There are more jobs out there than ever, and employers must compete in order to survive.
Community managers are a hot commodity, so if you’ve found the right fit you need to move quickly in getting that job offer out there or you risk missing out on the best chance to build something impactful.
Having a genuine company with good values and offering unique benefits to your employees will be key to winning over today’s talent.