CIWM, the Chartered Institution of Wastes Management, is the voice of the sector representing over 5,500 individuals in the UK and overseas. Expedited launch of a robust online community platform for its members was initiated in late March. Adoption of a fully CRM-integrated community solution was achieved in partnership with Cantarus, a leading provider of online community and comprehensive digital services to the UK membership sector. The community launch was implemented over just 17 business days following the initial project meeting. Member adoption and engagement were immediate and substantial.
In May 2020 the community generated 22,000 page views with over 700 posts.