The Design Museum

Enhancing Dynamics 365 Ticketing Integration for The Design Museum

The Design Museum is a museum in Kensington, London which covers product, industrial, graphic, fashion, and architectural design. In 2018, the museum won the European Museum of the Year Award.

When the Design Museum engaged Cantarus, they had a support contract in place with another partner but wanted to move to a new supplier. The project started with a comprehensive audit of the existing Microsoft Dynamics 365 implementation to identify how ticketing and membersip processes could be improved.

Proof of Concept

The focus of the proof of concept was the integration of the Cantarus membership solution with the existing members platform (DigiTickets). Another feature was the integration of Dynamics 365 with the online shop hosted by Shopify, specifically on the synchronisation of products sold from the shop and the creation of invoices in Dynamics 365.

A proof of concept was developed for a new integration between their ticketing platform and CRM using their own licensed build. This was designed to give better management and control of membership and other aspects of our integrations, reducing admin and enabling future developments when needed.

The Partnership

Working collaboratively with the Design Museum, improvements to their Dynamics 365 configuration have been successfully implemented, and Cantarus retains an active support agreement for further iteration. Cantarus continues to support all business processes, including the creation of new memberships, renewal processes, and event bookings, alongside the delivery of new functionality as needed.

After engaging Cantarus as our new Dynamics supplier, we soon realised what a great partner we had picked. They were diligent, fast to respond, and clearly had expert knowledge of MS Dynamics and data flows. If asked, I would highly recommend them as a trusted, reliable, and responsive Support and Development partner for all aspects of MS Dynamics. We continue to work with Cantarus and are lucky to have them on board.

Patrick Mylne Head of IT, The Design Museum

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