The WHSmith business operations platform needed to be more intuitive for its 12,000 users, able to provide the relevant tools and resources required for the efficient and effective operations of its many stores. WHSmith worked with Cantarus to deliver a completely restructured digital platform that would transform their way of working for the future. We have been collaborating with WHSmith since 2014, providing ongoing support and development and maintaining a strong relationship.
WHSmith’s outdated intranet solution was negatively impacting workplace productivity. The lack of advanced search functionality and the additional stability issues faced rendered the site unusable at times. We wanted to encompass a new design that was a nod to the original platform but minimised any disruption during the transition period. It was key that we retained existing functionality while making the platform accessible for all.
Our main priority was to completely revamp the search system, transforming it from something fairly basic into a fully functioning content-sharing platform. We developed a fully integrated search that seamlessly draws data from multiple locations, including all of WHSmith’s legacy IT systems and directories. The new search is a now one-stop-shop where users can find anything they require, massively impacting the whole operational efficiency.